Smart dispatch for venue IT operations

RouteX automatically routes support tickets to the right technician based on location and expertise—so issues get resolved faster and nothing falls through the cracks.

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2.4min

Avg Response Time

99.8%

Ticket Resolution

24/7

Real-Time Updates

✓

Ticket Assigned

Auto-routed

⚡

Issue Resolved

2.4min avg

Why venues choose RouteX

Smart dispatch built specifically for venue IT operations

Intelligent routing

Tickets automatically route to the right technician based on location, skills, and current workload.

Real-time visibility

Live ticket status updates, instant notifications, and complete activity logs keep everyone in sync.

Mobile-first design

Technicians manage tickets on the go with a streamlined mobile app built for field work.

Enterprise-ready

Multi-tenant architecture, role-based permissions, and complete audit trails built in from day one.

RouteX

Smart dispatch built for venue IT operations

RouteX eliminates the chaos of manual ticket assignment. Create a ticket, and the system instantly routes it to the right technician based on their location assignments, skills, and current workload—keeping your entire team in sync.

Location-based auto-routing with slot assignments

Real-time WebSocket updates across all devices

Mobile app with push notifications and offline support

Complete ticket history with @mentions and photo uploads

↓

Response time

↑

Ticket resolution rate

↓

Manual assignment overhead

Active Tickets

8 In Progress

2.4min

Avg Response

Built on Stadara's flagship platform

Nexus is our flagship software platform that currently powers RouteX, with more specialized modules in development. It provides the foundation for multi-tenant identity management, role-based access control, venue and location hierarchies, real-time event handling, and comprehensive audit trails—so every tool we build feels like part of one unified system.

Ready to streamline your venue IT operations?

See how RouteX can transform the way your team handles support tickets and incidents.

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